Australian Chinese Media (NSW) Pty Ltd , ABN 43200149716 (“we”, “us”, “our”) operates the website editions.acd.com.au (the “Site”) and the digital newspaper subscription service offered on it (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Personal information we collect

Depending on how you interact with the Site, we may collect:

  • Account information — name, username, email address, and password (stored encrypted, not in plain text).
  • Order and subscription information — billing address, purchase history, subscription status and billing dates.
  • Payment information — we do not store your full credit card or payment details ourselves. Payments are processed by [payment gateway name, e.g. Stripe / your WooCommerce payment gateway], who collect and store this information under their own privacy policy. We retain only what’s needed for order records (e.g. last 4 digits, transaction ID).
  • Communications — if you contact us for support, we keep a record of that correspondence.
  • Usage and technical data — IP address, browser type, device information, pages visited, and similar log data, collected automatically as you use the Site.
  • Cookies — see clause 5 below.

We do not knowingly collect any more personal information than is reasonably necessary to provide the Service.

2. How we collect it

We collect personal information directly from you when you create an account, purchase a subscription, contact us, or otherwise interact with the Site. Some technical information (like IP address and cookies) is collected automatically as part of normal website operation.

3. Why we collect and use it

We use your personal information to:

  • create and manage your account;
  • process your subscription payments and renewals;
  • provide access to the Content you’ve subscribed to;
  • respond to your enquiries and provide customer support;
  • send you service-related communications (e.g. billing receipts, renewal notices, changes to these policies);
  • with your consent, send you marketing communications, which you may opt out of at any time;
  • maintain the security and proper functioning of the Site;
  • comply with our legal obligations, including tax and business record-keeping requirements.

4. Disclosure of your information

We do not sell your personal information. We may disclose it to:

  • Service providers who help us run the Site and Service — for example our web hosting provider, payment gateway ([name]), email delivery provider, and WordPress/WooCommerce plugin providers that process data as part of the Site’s functionality;
  • Professional advisers such as our accountant or lawyer, where necessary;
  • Government or regulatory bodies, where required by law;
  • A buyer, if we sell or transfer part or all of our business, subject to that buyer agreeing to handle your information consistently with this policy.

5. Cookies

The Site uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use the Site via analytics tools such as Google Analytics. You can disable cookies in your browser settings, but some parts of the Site (such as staying logged in to your subscription) may not work properly without them.

6. Overseas disclosure

Some of the service providers we use to operate the Site (for example, our hosting provider and payment gateway) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

7. Data security

We take reasonable technical and organisational measures to protect your personal information from misuse, loss, and unauthorised access, including encrypted password storage and restricted access to administrative systems. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it’s inaccurate, out of date, or incomplete, by contacting us at [privacy contact email]. We will respond within a reasonable time and may need to verify your identity first. There is no charge for making a request, though we may charge a reasonable fee for providing access in some circumstances, as permitted by law.

9. Retention

We retain your personal information for as long as your account is active, and afterwards for as long as necessary to comply with our legal obligations (such as tax record-keeping), resolve disputes, and enforce our agreements.

10. Children

The Service is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at [privacy contact email] so we can investigate and respond. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be notified via the Site or by email. The “Last updated” date at the top of this page reflects the most recent revision.

13. Contact us

For any questions about this Privacy Policy or to make a request regarding your personal information, contact:

Australian Chinese Media (NSW) Pty Ltd
Address: 219 Castlereigh St, Sydney, NSW, 2000
Email: editions@acd.com.au
Telephone: +61.292613033

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